I-FAQs yokuthenga
Sicela ulandele le miyalo:
Hlola imininingwane yakho yokungena.Igama lakho lomsebenzisi lokungena ngemvume yikheli le-imeyili olisebenzisele ukubhalisa.
Uma ukhohlwe iphasiwedi yakho, sicela ukhethe "Ukhohlwe iphasiwedi yakho?"inketho ekhasini elithi Ngena Ngemvume.Gcwalisa imininingwane emayelana nemininingwane yakho yokubhalisa bese ukhetha inketho ethi "Setha kabusha iphasiwedi yakho".
Sicela uqinisekise ukuthi isiphequluli sakho sewebhu siyawamukela amakhukhi.
Iwebhusayithi yethu kungenzeka ingaphansi kokulungiswa kwesistimu.Uma kunjalo, sicela ulinde imizuzu engu-30 bese uzama futhi.
Uma ungakakwazi ukufinyelela i-akhawunti yakho, ungaxhumana noMnyango Wesevisi Yamakhasimende futhi ubonise inkinga.Sizokwabela iphasiwedi entsha futhi ungayishintsha uma usungenile.
Yebo, uma uthenga izingcezu eziningi, isaphulelo siphezulu.Isibonelo, uma uthenga izingcezu eziyi-10, uzothola isaphulelo sika-5%.Uma ungathanda ukuthenga izingcezu ezingaphezu kwezingu-10, singajabula ukukunikeza isaphulelo.Sicela uthinte uMnyango wethu Wezokuthengisa futhi unikeze imininingwane elandelayo:
- I(i)mikhiqizo onentshisekelo kuyo
- Inani eliqondile le-oda lomkhiqizo ngamunye
- Isikhathi osithandayo
- Noma yimiphi imiyalelo yokupakisha ekhethekile, isb ukupakisha ngenqwaba ngaphandle kwamabhokisi omkhiqizo
UMnyango wethu Wezokuthengisa uzophendula kuwe ngekhotheshini.Sicela uqaphele ukuthi uma i-oda lilikhulu, uzolondoloza imali yokuposa.Isibonelo, uma inani le-oda lakho lingu-20, izindleko zokuthumela ezimaphakathi ngeyunithi ngayinye zizoshibhe kakhulu kunalapho uthenga ucezu olulodwa.
Sicela ungene ngemvume ku-akhawunti yakho bese ukhetha inqola yokuthenga phezulu kwesokudla sekhasi.Uzokwazi ukubuka zonke izinto ezikukalishi lokuthenga okwamanje.Uma ufisa ukususa into ekalishini, mane uchofoze inkinobho ethi "Susa" eduze kwento.Uma ufisa ukushintsha inani lanoma iyiphi into ngayinye, vele ufake inani elisha ofuna ukulithenga kukholamu ethi "Qty".
I-FAQ yenkokhelo
I-PayPal iyisevisi yokucubungula izinkokhelo evikelekile nethembekile ekuvumela ukuthi uthenge ku-inthanethi.I-PayPal ingasetshenziswa lapho uthenga izinto nge-Credit Card (i-Visa, i-MasterCard, i-Discover, ne-American Express), i-Debit Card, noma i-E-Check (okungukuthi usebenzisa i-akhawunti yakho yasebhange evamile).Asikwazi ukubona inombolo yekhadi lakho njengoba ibethelwe ngokuvikelekile ngeseva ye-PayPal.Lokhu kunciphisa ubungozi bokusetshenziswa nokufinyelela okungagunyaziwe.
Uma usulifakile i-oda, akufanele ushintshe imininingwane yakho yekheli lokukhokha noma lokuthumela.Uma ufuna ukwenza ushintsho, sicela uthinte Isevisi yethu Yamakhasimende.
Umnyango ngokushesha ngangokunokwenzeka ngesikhathi sokusebenza kwe-oda ukuze ubonise isicelo sakho.Uma iphakheji ingakathunyelwa, sizokwazi ukuthumela ekhelini elisha.Kodwa-ke, uma iphakheji isivele ithunyelwe, ulwazi lokuthumela ngeke lukwazi ukushintshwa ngenkathi iphakheji isendleleni.
Uma inkokhelo yakho isitholiwe, sizokuthumelela i-imeyili yesaziso ukuze sikwazise nge-oda.Futhi ungavakashela isitolo sethu futhi ungene ku-akhawunti yakho yekhasimende ukuze uhlole isimo se-oda nganoma yisiphi isikhathi.Uma siyitholile inkokhelo, isimo se-oda sizobonisa "Ukucutshungulwa".
Yebo.Uma sesilitholile i-oda futhi inkokhelo isuliwe, i-invoyisi izothunyelwa kuwe nge-imeyili.
Samukela ikhadi lesikweletu, i-PayPal, njll, njengezindlela zokukhokha.
1).Ikhadi lesikweletu.
kufaka phakathi i-Visa, i-MasterCard, i-JCB, i-Discover ne-Diners.
2).I-PayPal.
Indlela yokukhokha elula kakhulu emhlabeni.
3).I-debit card.
kuhlanganise Visa, MasterCard, Visa Electron.
Ukuze uvikeleke, i-oda lakho licutshungulwa ithimba lethu lokuqinisekisa inkokhelo, lena inqubo evamile yokuqinisekisa ukuthi konke okwenziwa kusayithi lethu kugunyaziwe futhi ukuthenga kwakho kwesikhathi esizayo kuzocutshungulwa kuqala.
I-FAQs yokuthumela
Uma usufake i-oda, indlela yokuthumela akufanele ishintshwe.Nokho, usengakwazi ukuxhumana noMnyango Wenkonzo Yamakhasimende.Sicela wenze lokhu ngokushesha ngangokunokwenzeka phakathi nesigaba sokucubungula i-oda.Kungase kwenzeke ngathi ukuthi sibuyekeze indlela yokuthumela uma ukhokhela noma yimuphi umehluko owenziwe ezindlekweni zokuthumela.
Esimeni lapho ufisa ukushintsha ikheli lokuthumela ngemva kokufaka i-oda, sicela uxhumane noMnyango Wenkonzo Yamakhasimende ngokushesha ngangokunokwenzeka phakathi nesigaba sokucubungula i-oda ukuze ubonise isicelo sakho.Uma iphakheji ingakathunyelwa, sizokwazi ukuthumela ekhelini elisha.Kodwa-ke, uma iphakheji isivele ithunyelwe, ulwazi lokuthumela ngeke lukwazi ukushintshwa ngenkathi iphakheji isendleleni.
Ubude besikhathi buncike endleleni yokuthunyelwa kanye nezwe okuyiwa kulo.Izikhathi zokulethwa ziyahlukahluka ngokuya ngendlela yokuthumela esetshenzisiwe.Uma iphakheji ingakwazi ukulethwa ngesikhathi ngenxa yempi, izikhukhula, isiphepho, isiphepho, ukuzamazama komhlaba, izimo zezulu ezinzima, nanoma yisiphi esinye isimo esingeke sabonwa kusengaphambili noma sigwenywe, ukulethwa kuzohlehliswa.Uma kwenzeka ukubambezeleka okunjalo, sizolusebenza udaba kuze kube kunesixazululo esihle.
Sithumela emhlabeni wonke.Izinga eliqondile lokuthunyelwa liyahlukahluka kuye ngesisindo sento kanye nezwe okuyiwa kulo.Sizohlale siphakamisa isisindo esifanele sokuthumela kumakhasimende ethu ukuze sisize ukonga imali.Umgomo wethu uhlala ukulethwa okusheshayo nokuvikelekile kwezinto kumakhasimende ethu.
Izindleko zokulethwa zincike endleleni yokuthumela ekhethiwe, kanye nesikhathi sokuthumela kanye nezwe okuyiwa kulo.Isibonelo, uma izindleko zokuthumela phakathi kwe-UPS ne-FedEx zingamadola ayi-10 ase-US, iseluleko sethu ukuthi ukhethe ukuthi iyiphi inketho ehlangabezana kangcono nezidingo zakho ngazinye, ngokusekelwe enanini nesikhathi sokuthumela.
Intengo yomkhiqizo ayifaki intengo yokuthumela.Isistimu yoku-oda ye-inthanethi izokhiqiza ikhotheshini yokuthumela ye-oda lakho.
Lapho izinto zakho sezithunyelwe, sizokuthumela i-imeyili yesaziso ekhelini lakho le-imeyili elibhalisiwe.Inombolo yokulandelela ngokuvamile itholakala ezinsukwini ezimbalwa ezilandelayo zokuthunyelwa futhi sizobuyekeza ulwazi lokulandelela ku-akhawunti yakho.
Uma sesikunikeze inombolo yokulandelela, uzokwazi ukuhlola isimo sokulethwa kwento ku-inthanethi ngokufinyelela iwebhusayithi yenkampani efanele yokuletha.
Ulwazi lokulandelela ngokuvamile luvela ngemva kwezinsuku zebhizinisi ezingu-2-3 ngemva kokuthunyelwa.Uma inombolo yokulandelela ingasesheki ngemva kwalesi sikhathi, kunezimbangela ezimbalwa ezingaba khona.
Izinkampani zemikhumbi azizange zibuyekeze imininingwane yokulethwa kuwebhusayithi ngesimo sakamuva kakhulu;ikhodi yokulandelela yephakheji ayilungile;iphasela lalethwa kudala futhi ulwazi seluphelelwe yisikhathi;ezinye izinkampani zokuthumela zizosusa umlando wekhodi yokulandelela.
Singakweluleka ukuthi uxhumane noMnyango Wenkonzo Yamakhasimende ozinikele futhi ubanikeze inombolo yakho ye-oda.Sizoxhumana nenkampani yemikhumbi egameni lakho, futhi uzobuyekezwa uma sekunolunye ulwazi.
I-Customs iyisikhungo sikahulumeni esinesibopho sokulawula ukuthunyelwa okungena ezweni noma isifunda esithile.Konke ukuthunyelwa okuthunyelwa endaweni noma kusuka endaweni kufanele kususe Amasiko kuqala.Kuhlala kuwumthwalo womthengi ukususa intela kanye nokukhokha intela efanele yeCustoms.Asingezi izintela, i-VAT, intela, nanoma yiziphi ezinye izinkokhiso ezifihliwe.
Uma izinto zivalelwe Customs, umthengi unesibopho sokugunyazwa kwezinto.
Uma izinto zakho zingenakusulwa kumasiko, sicela usithinte kuqala.Sizokwenza olunye uphenyo nenkampani yemikhumbi egameni lakho.
Isikhathi sethu sokuphatha izinsuku zebhizinisi ezi-3.Lokhu kusho ukuthi izinto zakho ngokuvamile zizothunyelwa ezinsukwini ezi-3 zebhizinisi.
Ngemva Kwemibuzo Ebuzwa Njalo
Ukukhansela ngaphambi kokukhokha
Uma ungakalikhokheli i-oda lakho okwamanje, asikho isidingo sokuthi usithinte ukuze ulikhansele.Asiwacubunguli ama-oda kuze kube yilapho sekutholwe inkokhelo efanayo ye-oda.Uma i-oda lakho lingaphezu kweviki elilodwa ubudala futhi lisangakhokhiwe, ngeke ukwazi "ukulivula kabusha" ngokuthumela inkokhelo, ngoba izintengo zezinto ezingazodwana kungenzeka zishintshile, kanye nokuguqulwa kwemali kanye nezilinganiso zokuthumela.Uzodinga ukuphinda uthumele i-oda ngekalishi elisha lokuthenga.
Ukuhoxisa i-oda ngemuva kokukhokha
Uma usuvele ukhokhele i-oda futhi ufuna ukulikhansela, sicela uthinte uMnyango Wenkonzo Yamakhasimende ngokushesha ngangokunokwenzeka.
Uma ungenaso isiqiniseko ngodaba oluhlobene ne-oda lakho noma ufisa ukulishintsha, sicela uxhumane noMnyango Wesevisi Yamakhasimende futhi umise i-oda ngesikhathi usanquma.Lokhu kuzomisa inqubo yokupakisha ngenkathi wenza izinguquko.
Uma iphakheji isivele ithunyelwe, ngakho-ke asikwazi ukukhansela noma ukushintsha i-oda.
Uma ufisa ukukhansela i-oda elikhona ngoba WENZA eminye imikhiqizo, asikho isidingo sokukhansela lonke i-oda.Vele uthinte uMnyango Wesevisi Yamakhasimende futhi sizocubungula i-oda elibuyekeziwe;ngokuvamile ayikho imali eyengeziwe yale sevisi.
Ngokuvamile, uma i-oda lakho lisengxenyeni yokuqala yesigaba sokucubungula, usengakwazi ukulishintsha noma ukulikhansela.Ungacela ukubuyiselwa imali noma unikeze inkokhelo njengekhredithi yama-oda azayo.
Ngaphambi kokubuyisela noma yiziphi izinto kithi, sicela ufunde futhi ulandele imiyalelo engezansi.Sicela wenze isiqiniseko sokuthi uyayiqonda inqubomgomo yethu yokubuyisela nokuthi uyahlangabezana nazo zonke izidingo.Isinyathelo sokuqala ukuthintana ne-After Sales Service yethu, sicela usinikeze ulwazi olulandelayo:
a.Inombolo ye-oda langempela
b.Isizathu sokushintshisana
c.Izithombe ezibonisa ngokucacile inkinga ngento
d.Imininingwane yento eceliwe yokushintshanisa: inombolo yento, igama nombala
e.Ikheli lakho lokuthumela nenombolo yocingo
Sicela uqaphele ukuthi asikwazi ukucubungula noma yiziphi izinto ezibuyisiwe ezibuyiselwe ngaphandle kwesivumelwano sethu sangaphambili.Zonke izinto ezibuyisiwe kufanele zibe nenombolo ye-RMA.Uma sesivumile ukwamukela into ebuyisiwe, sicela uqiniseke ukuthi ubhala inothi ngesiNgisi eliqukethe inombolo yakho ye-oda noma i-ID ye-PayPal ukuze sikwazi ukuthola imininingwane ye-oda lakho.
Inqubo yokubuyisela noma ye-RMA ingaqalwa kuphela phakathi nezinsuku zekhalenda ezingu-30 ngemva kokuthola izinto zakho.Singamukela kuphela imikhiqizo ebuyisiwe esesimweni sayo sokuqala.
Siyaziqhenya ngekhwalithi nokulingana kwezingubo zethu.Zonke Izingubo Zabesifazane esizithengisayo ziqokwe njenge-OSRM (Ezinye Izinto Ezikhethekile Ezilawulwayo) futhi, uma sezithengisiwe, azikwazi ukubuyiselwa noma ukushintshwa ezimeni ngaphandle kwezinkinga zekhwalithi noma ukuthunyelwa ngendlela engafanele.
Izinkinga Zekhwalithi:
Uma kwenzeka uthola ukuthi noma iyiphi into inesici, kufanele ibuyiselwe kithi isesimweni esifanayo nesathunyelwa ngayo zingakapheli izinsuku ezingama-30 zekhalenda ngemva kokuthola ingubo-kufanele ingawashiwe, ingagqoki futhi inamatheliswe wonke amathegi asekuqaleni.Nakuba sihlola ngokucophelela konke okuthengiswayo ukuze sithole ukukhubazeka okubonakalayo kanye nomonakalo ngaphambi kokuthunyelwa, kuyisibopho somthengi ukuhlola umkhiqizo lapho ufika ukuze aqiniseke ukuthi awunakho noma ikuphi ukonakala noma izinkinga.Izimpahla ezilimele ngenxa yobudedengu beklayenti noma izinto ezingenawo omaka bazo ngeke zamukelwe ukuze zibuyiselwe.
Ukuthunyelwa ngendlela engafanele:
Sizoshintsha umkhiqizo wakho ezimeni lapho umkhiqizo othengiwe ungafani nento e-odiwe.Isibonelo, akuwona umbala owu-ode (okubonakele ukuhluka kwemibala ngenxa yemonitha yekhompyutha yakho ngeke kushintshwe), noma into oyitholile ayifani nesitayela osi-ode.
Ngicela uqaphele:
Zonke izinto ezibuyisiwe nezishintshiwe kufanele zibuyiselwe zingakapheli izinsuku ezingama-30 zekhalenda.Ukubuyisela nokushintshisana kuzokwenzeka kuphela emikhiqizweni efanelekile.Sinelungelo lokwenqaba ukubuyiselwa nokushintshisana kwanoma yiziphi izinto ezigugile, ezilimele, noma ezikhishwe amathegi.Uma into esiyitholayo isigqokile, ilimele, ikhishiwe omaka bayo, noma kuthathwa njengengamukelekile ukuthi ibuyiswe futhi ishintshwe, sinelungelo lokukubuyisela noma yiziphi izingcezu ezingathobeli imithetho.Wonke amaphakheji omkhiqizo kufanele aphelele futhi angonakali nganoma iyiphi indlela.
Ngemva kokuxhumana noMnyango wethu Wesevisi Yamakhasimende nokufinyelela esivumelwaneni sobabili, uzokwazi ukusithumelela leyo (izinto).Uma sesiyitholile into(izinto), sizoqinisekisa imininingwane ye-RMA oyinikezile futhi sibuyekeze isimo sento(izinto).Uma zonke izinqubo ezifanele zifinyelelwe, sizocubungula imbuyiselo uma uyicelile;okunye, uma ucele ukushintshana esikhundleni salokho, ukumiselela kuzothunyelwa kuwe kusuka ekomkhulu lethu.
Samukela ikhadi lesikweletu, i-PayPal, njll, njengezindlela zokukhokha.
1).Ikhadi lesikweletu.
kufaka phakathi i-Visa, i-MasterCard, i-JCB, i-Discover ne-Diners.
2).I-PayPal.
Indlela yokukhokha elula kakhulu emhlabeni.
3).I-debit card.
kuhlanganise Visa, MasterCard, Visa Electron.
Ukuze uvikeleke, i-oda lakho licutshungulwa ithimba lethu lokuqinisekisa inkokhelo, lena inqubo evamile yokuqinisekisa ukuthi konke okwenziwa kusayithi lethu kugunyaziwe futhi ukuthenga kwakho kwesikhathi esizayo kuzocutshungulwa kuqala.